crecex Privacy Policy
crecex's clear policy on how your personal information is collected, stored, and used.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites, and related mobile applications of the crecex platform. Whenever you create an account on crecex, make a deposit, play games, or contact our customer support — this Policy governs how your information is handled in each of those cases.
Reading this Policy will help you understand what types of information we collect, the purposes for which it is used, and what rights you have over your information. crecex believes that transparency and data protection are the foundation of a trustworthy platform. Visit our about page to learn more about crecex's identity and mission.
This Policy applies to all users accessing the service from Bangladesh and has been prepared in accordance with applicable data protection laws and regulations.
2. Data Collection
crecex collects user information at various stages. The data collected falls into two main categories:
2.1 Information Provided Directly
Information you provide yourself during registration and account management includes:
- Full name, date of birth, and nationality
- Email address and mobile number
- Payment details (bKash, Nagad, Rocket, or bank account information)
- Government-issued document details submitted for identity verification (such as a National ID or passport)
- Messages and information provided when contacting customer support
2.2 Automatically Collected Information
When you use the crecex platform, certain technical information is collected automatically:
- Device type, operating system, and browser information
- IP address and approximate location
- Platform activity logs — pages visited and session duration
- Gaming activity: bets, wins, losses, and details of games played
- Transaction history: deposit and withdrawal records
3. Purpose of Data Use
crecex uses collected data only for defined and lawful purposes. The main purposes are:
3.1 Account and Service Management
- Creating, verifying, and maintaining accounts
- Processing deposits, withdrawals, and gaming transactions
- Providing bonuses and promotional offers
- Delivering customer support and resolving issues
3.2 Security and Fraud Prevention
- Detecting unauthorized access and suspicious activity
- Identity verification and prevention of financial irregularities
- Meeting anti-money laundering (AML) obligations
3.3 Service Improvement
- Analysing the platform's technical performance
- Improving user experience and interface
- Planning new services and features
3.4 Communications and Notifications
- Sending important account-related notifications
- Sending relevant promotional information (subject to your consent)
- Responsible gaming messages and reminders
4. Data Storage and Security
crecex treats the security of your personal information as its highest priority. We keep data secure using industry-standard technical and organisational measures.
4.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — all data transfers are completed through encrypted channels
- Encryption at rest
- Two-factor authentication support
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
4.2 Access Controls
Access to your information is granted only to employees who need it to carry out their relevant responsibilities. All employees are bound by confidentiality agreements and receive regular training.
While we maintain the highest level of security, no internet-based service can guarantee complete security. You are therefore also responsible for keeping your account password and login credentials secure.
5. Sharing Data with Third Parties
crecex never sells your personal information. However, data may be shared with third parties in the following limited and specific circumstances:
5.1 Service Provider Partners
Trusted third-party services are used for our technology infrastructure, payment processing, and customer support. These partners may use data only for the specified task and in accordance with our instructions.
5.2 Legal Obligations
Information may be provided to the relevant authorities to comply with court orders, government investigations, or applicable legal requirements.
5.3 Corporate Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. You will be notified before any such change takes place.
Under no circumstances do we sell, rent, or exchange your information with third parties for marketing or advertising purposes.
6. Cookies and Tracking Technologies
The crecex platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the website remember your preferences and activity.
6.1 Types of Cookies
- Essential cookies: Required for login sessions, security verification, and core functionality. Disabling these will prevent the platform from working properly.
- Functional cookies: Used to remember language preferences and display settings.
- Analytics cookies: Collect anonymous statistics to understand how the platform is used.
- Marketing cookies: Used to display relevant ads and promotional content — these can be managed according to your preferences.
You can disable non-essential cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.
7. Privacy of Minors
crecex strictly prohibits use of its services by anyone under the age of 21. We do not knowingly collect personal information from anyone under 21.
Age verification is mandatory at registration and is confirmed through identity document checks. If we become aware that information has been collected from a minor, the account will be closed and the relevant information deleted.
Our Responsible Gaming Guidelines contain detailed information on the protection of minors and healthy gaming habits.
8. Your Rights
As a crecex user, you have the following rights over your own information:
8.1 Right of Access
You may request a copy of the information crecex holds about you at any time. We will provide it within a reasonable timeframe.
8.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Many details can be edited directly in your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, crecex reserves the right to retain information necessary to meet legal obligations or resolve ongoing disputes.
8.4 Right to Data Portability
You may request your personal information in a structured, commonly used, and machine-readable format.
8.5 Right to Opt Out of Marketing Communications
You may request to stop receiving promotional emails or notifications at any time. Important account-related notifications will always be sent.
To exercise these rights, contact our customer support team. We will process your request within 30 business days.
9. Data Retention Period
crecex retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law.
Financial transaction records are generally retained for a minimum of five years after an account is closed. This is part of our legal obligation under financial regulations and fraud prevention laws. Once the retention period ends, data is securely deleted or anonymised.
10. Policy Changes
crecex reserves the right to update this Privacy Policy as needed. If significant changes are made, we will send a notification to your registered email and display a notice on the platform.
Continued use of crecex after any changes will be taken as acceptance of the updated Policy. We therefore recommend reviewing this page regularly. All terms relating to use of the service are set out in detail on the Terms and Conditions page.
11. Contact
If you have any questions, comments, or requests regarding your information and this Privacy Policy, contact the crecex customer support team:
- 24/7 Live Chat — directly from any page on the platform
- Email: [email protected]
- Support is available in both Bengali and English
Enquiries related to our Privacy Policy are answered on business days. You can also visit our FAQ page for answers to common questions.