crecex's commitment to responsible gaming
When gaming crosses the line from entertainment into a problem, taking the right steps is what matters most. crecex believes that every player's safety and mental wellbeing is the highest priority.
Gaming is entertainment, not a problem
At crecex we believe casino games and sports betting are purely a form of entertainment. They should not be seen as a source of income or a solution to financial difficulties. Every bet or spin requires awareness — stay within your budget and within your time.
If you read our Terms and Conditions, you will see that age verification is mandatory for every account. No one under 21 can register at crecex. This restriction is not just about following rules — it is strictly enforced to protect young people.
The foundation of responsible gaming is knowing yourself. If you ever feel that gaming is having a negative effect on your daily life, family relationships or financial situation, reach out to us right away. To learn more about us, visit our About Us page — it has full details about how we operate.
Never bet more to try to win back money you have lost. This tendency to chase losses is an early sign of problem gambling. Know your limits and stick to them.
Tools to keep yourself protected
crecex gives you tools you can use on your own at any time. Using these features is not a sign of weakness — it is a sign of awareness.
Set a deposit limit
Set the maximum amount you will deposit per day, per week or per month. Once a limit is set it takes effect immediately, and a set waiting period applies before it can be increased.
Session time limit
Set a limit on how long you play in one sitting. When the time is up, you will automatically be prompted to take a break. Avoiding long sessions reduces mental fatigue.
Self-Exclusion
Close your account completely for a set period — from one week up to a long-term permanent exclusion. Login will be fully disabled during this time.
Loss limit
Set a limit after which you cannot place any more bets once a certain loss amount is reached. When the limit is hit, your session will end automatically.
Reality check
At regular intervals you will be reminded on screen how long you have been playing and how much you have spent. This helps prevent you from losing track of time and money.
Temporary break
Take a break from your account for anywhere from one day to six weeks. During this time no bonus or promotional messages will be sent to you.
Want to set a limit?
Fill in the details below and send a request to our support team. They will apply the changes to your account within 24 hours.
Warning signs of problem gambling
If even one of the signs below applies to you, do not ignore it. Seeking help in time is the right decision.
Trying to win back lost money
Placing more bets after a loss in order to recover it — this is a key sign of a problem.
Restlessness when not playing
Feeling irritable, frustrated or anxious when you cannot play is a cause for concern.
Taking money from essential expenses
Spending money meant for groceries, rent or medical costs on betting is a serious warning sign.
Hiding it from family or friends
A tendency to conceal how much you are playing or losing from the people close to you.
Disrupted sleep and work
Gaming causing disrupted sleep, loss of focus at work or problems in relationships.
Constantly increasing bets
Gradually raising the size of bets to get the same level of enjoyment is a common step toward addiction.
Where to find help
You are not alone. Problem gambling is a mental health issue and seeking help for it is completely normal and a courageous step.
crecex live chat support
Contact our 24/7 live chat. You can speak in both Bangla and English. If you request self-exclusion or a limit, the team will act quickly.
Contact by email
If you would like to seek help confidentially, write to our support email. Your message will be kept private and you will receive a prompt reply.
Family and close ones
Tell someone you trust — a family member, a friend or anyone close to you. Talking about your problem is the first step to protecting yourself.
Professional counsellors
Talk to a mental health professional or counsellor. Gambling addiction is treatable — with the right support, returning to a normal life is possible.
Support groups
Joining a group of people facing the same problem can help. Sharing experiences makes the path to recovery easier.
FAQ and resources
For answers to common questions about responsible gaming and to learn more, visit our FAQ page.
crecex's commitment
We believe a responsible environment is best for everyone in the long run. Our team is always ready to ensure your safety — 24 hours a day, seven days a week.